Help Center
Please use the below form. You can also call customer service on +1 (973) 435-3638.
SHOPPING INFORMATION
HOW DO I KNOW WHICH SIZE TO BUY?
Use the size guide available on every product page. If you're between sizes, choose your preferred fit or contact us for personalized sizing assistance.
CAN I EDIT MY ORDER AFTER CHECKOUT?
If you need to make changes to your order, please contact us as soon as possible at supportdedft@gmail.com. Once an order has been dispatched, modifications may not be possible.
WHAT IF MY PRODUCT ARRIVES DAMAGED?
In the unlikely event that your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the product and packaging for review.
WHERE CAN I SEE NEW DROPS?
Stay updated on upcoming collections, exclusive releases, and restocks by following DED FT on Instagram and subscribing to our email newsletter.
WHERE DO I FIND MY TRACKING DETAILS?
Once your order has been shipped, tracking information will be sent to your registered email address or phone number via SMS.
PAYMENT INFORMATION
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and other secure payment methods available at checkout.
IS CASH ON DELIVERY (COD) AVAILABLE?
Yes, Cash on Delivery may be available for selected locations across India. Availability will be shown during checkout.
ARE MY PAYMENTS SECURE?
Yes. All transactions are processed through secure and encrypted payment gateways to ensure the safety of your information.
WILL I RECEIVE AN ORDER CONFIRMATION?
Yes. Once your order is successfully placed, you will receive an order confirmation via email and/or SMS.
ORDER & RETURNS
CAN I EXCHANGE FOR ANOTHER SIZE?
Yes. Size exchanges are available within 7 days of delivery, subject to stock availability and the product being unused, unwashed, and in original condition.
DO YOU ACCEPT RETURNS?
Returns are accepted for eligible prepaid orders within 7 days of delivery. Items must be returned in their original condition with all tags attached.
HOW LONG DOES SHIPPING TAKE?
Orders are typically dispatched within 48 hours. Delivery usually takes 5–10 business days depending on your location and courier availability.
WILL SOLD-OUT ITEMS BE RESTOCKED?
Most DED FT drops are released in limited quantities. Once sold out, select styles may not be restocked.
HOW CAN I CONTACT CUSTOMER SUPPORT?
For any questions regarding orders, shipping, returns, or products, contact us at supportdedft@gmail.com or visit www.dedfit.in.
